Frequently Asked Questions Below is the answer to your question. If your question is not completely answered, please submit a Customer Support Request (CSR) and a representative will assist you.   How do I download and install the software?   Installing the software is easy! 1. Simply visit the downloads page and download the software 2. Save the file to your desktop and double-click the file to start the installation 3. Follow the installation wizard and your software will be installed and activated